Plumber App ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect,
use, disclose, and safeguard information when you use our mobile application (the "App") and web platform (the "Dashboard").
If you have questions or concerns, contact the Data Controller at info@earthview.co.ke.
1. Information We Collect
We may collect the following information when you use our services:
Location Data (optional): precise or approximate location to match nearby jobs and improve dispatch. You can disable this in your device settings.
Usage & Device Data: app interactions, crash logs, device identifiers, OS and app version, IP address, and diagnostics.
Communications: messages, call metadata, and in‑app notifications related to bookings.
Cookies & Web Storage (Dashboard): session cookies, authentication tokens, and analytics storage.
2. How We Use Your Information
Provide, operate, and maintain the App and Dashboard.
Create and manage accounts; verify identity and eligibility.
Facilitate job postings, bids, bookings, navigation, and ratings.
Process payments, subscriptions, taxes, and receipts.
Send service, security, and transactional communications.
Monitor and improve performance, safety, and reliability.
Detect, prevent, and investigate fraud, abuse, or policy violations.
Comply with legal obligations and enforcement requests.
3. Legal Bases for Processing
Where applicable, we rely on one or more of the following legal bases: performance of a contract, legitimate interests (e.g., service safety and improvement), consent (e.g., location), and legal obligations.
4. Sharing of Information
We do not sell personal information. We may share information with:
Service Providers: hosting, analytics, payment processing, communication tools.
Counterparties: limited profile and job details shared between clients and plumbers to fulfill bookings.
Legal & Safety: competent authorities when required by law or to protect rights and safety.
Business Transfers: in connection with mergers, acquisitions, or asset sales, subject to this Policy.
5. Data Security
We use industry‑standard safeguards such as encryption in transit (TLS), role‑based access controls, and secure development practices. However, no method of transmission or storage is 100% secure.
6. Data Retention
We retain personal data for as long as necessary to provide the services, meet legal, tax, and accounting requirements, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize data in accordance with our retention schedules.
7. Your Rights & Choices
Access, correct, or delete your personal data via in‑app settings or by contacting us.
Withdraw consent for optional processing (e.g., location) in your device settings.
Opt out of non‑essential marketing messages at any time.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided personal information, contact us to delete it.
9. International Transfers
Your information may be processed and stored in countries other than your own. Where required, we use appropriate safeguards for international data transfers.
10. Third‑Party Services
Our services may link to or integrate third‑party services (e.g., maps, payments, analytics). Their processing is governed by their own privacy policies.
11. Permissions & SDK Disclosures (Mobile App)
Location: used to find nearby jobs and improve dispatch; optional and controlled by you.
Camera/Photos: to upload job photos, receipts, or profile images.
Notifications: to alert you about job updates and messages.
Storage: to cache media and documents related to jobs.
Analytics/Crash Reporting: to improve stability and performance.
12. Kenya‑Specific & Other Regional Notices
Where local law applies (e.g., Kenya’s Data Protection Act, 2019), you may have additional rights and we act as the Data Controller: Earthview Management Limited, P.O.Box 3002-00506. You may contact our Data Protection Officer at info@earthview.co.ke.
13. Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will notify you via the App, Dashboard, or email. Continued use of the services after changes become effective constitutes acceptance of the revised Policy.